Frequently Asked Questions

Services include; expert assessment, diagnosis, medication management, psychotherapy and EMDR. You can find more information HERE

Yes, I can prescribe psychiatric medications. You can read more about that HERE

You don’t need a referral to come to Mental Health Reimagined. Self referrals are welcome and encouraged to ensure no unnecessary barriers to accessing treatment. If you do have a referral or information from a GP or another specialist that you would  like to share though, please bring it along to your appointment or email it though to me prior.

Nurse Practitioners are not able to use Mental Health Care Plans but all appointments do attract a rebate, and unlike a MHCP, there is no limit on the number of appointments you can have in a year.

Yes. As a Nurse Practitioner, I have a provider number and can refer you to other specialists. Referrals attract an equal Medicare rebate as a GP. Unfortunately, on limited occasions, although a specialist or hospital CAN accept a Nurse Practitioner referral, sometimes they will insist on a GP referral as well. This can be frustrating but as I collaborate with your GP, it’s usually an easy obstacle to overcome.

If needed, I can refer you to your local Mental Health Service if you need acute care within the public system. I cannot admit you to a public Mental Health ward. That has to come from within the public mental health service but I can help facilitate it.

As a sole practitioner, I am unable to provide 24/7 support. You will however, be given my mobile number and you will be able to contact me between appointments. For example, if I start you on a new medication and you have a question about it, you can message me to check-in, rather than wait until your next appointment.

If however, you need crisis support: Please contact Lifeline at 13 11 14, Emergency Services at 000, or your local Mental Health Triage Service in Victoria which can be located HERE.

For those living in Gippsland: your Local Mental Health Triage number is: 1300 363 322

Unfortunately, I am not able to provide home visits. I can see you via telehealth though, if you’d like to see me from the comfort of your own home.

No. Only people who are working for a public Mental Health Service have the power to make legal orders under the Act.

I am not registered with the NDIS but clients can still access Mental Health Reimagined with NDIS funding if they arrange this with their plan manager. In my experience, not all NDIS providers will pay the full fee so there is sometimes a gap payment that needs to be paid by the client.

At Mental Health Reimagined, I encourage you to determine and choose your own appointment frequency. After all, this is your journey, not mine. You will be able to manage all your appointments through an online booking portal and can book whatever suits you. Some people see me twice a week and some people only come every few months (especially once stable or recovered). Most people however, attend weekly or fortnightly.

Bulk billing is not available. Please see details about fees and rebates HERE

There is no limit on how many times you can see a Nurse Practitioner per year. Every appointment will attract a medicare rebate and once you hit your safety net, you’ll receive 80% of every appointment back from Medicare.

Mental Health treatment involves sharing personal information, which is generally sensitive, private and can be distressing. In accordance with ethical guidelines, what you disclose at Mental Health Reimagined is kept confidential.

There are, however, 3 exemptions where information can be released without your consent. 

These include:

1. If you pose a serious threat to harm yourself or others, Mental Health Reimagined is required to take whatever steps are required by law to help prevent potential harm from happening. This may include contacting your family or appropriate officials (Police, General Practitioner, or other Mental Health agencies etc.)

2. If abuse or harmful neglect of children is known or reasonably suspected, Mental Health Reimagined is mandated to report these concerns to the Department of Health and Human Services.

3. If your records are subpoenaed by the court.

Whilst our gorgeous heritage building is full of character and charm, unfortunately the disability access is poor. There is a flight of stairs up to my office and no lift available. If this is a barrier to accessing service, please contact me so we can discuss alternate options.

I sure do. I provide a lot of Telehealth and see clients all over the country. Telehealth attracts equal medicare rebates as in-person appointments.

EMDR can also be provided online via telehealth.

You can easily manage all of your appointments online HERE

Cancellation policy still applies to appointments cancelled within the online portal within 24 hours.

At Mental Health Reimagined, I understand that sometimes life is unpredictable. You can always bring children to your appointments whenever you like and there is a range of books, basic art supplies and toys for them to use. There is also a sensory chair that children will sometimes sit inside and watch something on an ipad or phone etc.

Please note, that having children present  can make some aspects of treatment more difficult. This can include difficulty discussing sensitive topics or just simply being distracted. I am unable to provide EMDR when children are present.

Mastering Mental Health has a 7-day money back guarantee and refund period for our courses. So, if you attend the first week of the course and are not totally happy with it, then we will refund your money.

I believe in my course and many participants have reported excellent progress and value. This type of progress requires that you follow the course and do the work. A change of mind after the first 7 days of the course starting does not constitute a valid reason for cancellation and request for a refund.